Open 24 hours, every day of the year
Incident investigation training for supervisors, SHE reps and safety officers. Delegates learn to investigate a workplace incident properly — secure the scene, gather what is actually evidence, find the cause rather than the culprit, and write a report that survives being read by an inspector.
At a glance
The course
Incident investigation training teaches a structured way to work out what really happened. Most workplace investigations stop at the first plausible answer — usually something an individual did — and the same incident happens again six months later because nothing underneath it changed.
Delegates learn the sequence: make the scene safe, preserve it, record it before it is cleaned up, and interview people properly while memory is fresh and before accounts harden. They learn what counts as evidence and what is simply opinion repeated confidently.
Then the analysis: separating the immediate cause from the underlying and root causes, testing whether a proposed cause actually explains the facts, and turning the findings into corrective actions with owners and dates rather than a recommendation to be more careful.
Who it is for
Investigation usually falls to whoever is nearest when it happens. This course is for the people who will be asked to explain it afterwards.
The people who lead investigations and sign the report that goes to management and, where required, to the Department of Employment and Labour.
The first people on the scene, who decide in the first ten minutes whether there is still an investigation to do.
Members who review findings and have to judge whether the corrective actions will actually prevent a recurrence.
People handling the injury on duty paperwork, who need the investigation and the COIDA claim to tell the same story.
The method
The course follows the order delegates will work in when something actually happens.
| Stage | What happens | What it produces |
|---|---|---|
| Secure and record | Make the scene safe, preserve it, photograph and sketch it before anything is moved or cleaned | A record of the scene as it was, not as it was tidied |
| Gather the facts | Interview those involved and witnesses separately, collect documents, training records and maintenance history | Evidence that can be checked, rather than recollection |
| Analyse and act | Work from the immediate cause down to the root cause, then set corrective actions with owners and dates | A report and an action list that prevents a recurrence |
How it works
01
Give us the number of delegates and the kind of incidents you actually see. The scenarios are built from that rather than from a textbook.
02
We run the course at your premises anywhere in South Africa, or in our training room at Kelvin View in Sandton.
03
Delegates work a scenario end to end — scene, interviews, analysis, report — and then defend their findings to the room.
04
Delegates are assessed on the investigation they produce. Those who meet the standard receive a certificate for their file.
Need your supervisors trained to investigate properly? Tell us how many.
We see the other end of it. Ralmed treats injuries on duty and submits the COIDA claims. Our trainers know what a weak investigation looks like from the outside.
Root cause, not blame. An investigation that ends with a disciplinary rarely prevents anything. The course is built to get past that.
Built on your incidents. Scenarios come from the kind of work your people actually do.
Anywhere in South Africa. We bring the course to your site, wherever it is.
Cost
The course is quoted per group. The cost moves with the things below, and the quote is confirmed in writing before anything is booked.
These are the things that set the price:
For a quote, tell us how many people need the course, the kind of site and where you are. Call 086 1725 633 or send a WhatsApp.
Your options
Most incidents are investigated internally. Knowing when that is not enough is part of the job.
| Option | What it gives you | Suits | Things to weigh up |
|---|---|---|---|
| Trained in-house investigators | People who can start within minutes, while the scene is still intact | The great majority of workplace incidents | Needs real training, or the investigation stops at blame |
| External investigator | Independence, and distance from the people involved | Serious injuries, fatalities and anything likely to be disputed | Slower to start, and the scene may be gone before they arrive |
| No formal investigation | An incident report form, filed | Nothing | The cause is never found, so the same incident returns |
Get started
Send the number of delegates, the kind of site and where you are, and we will come back with a date and a written quote.
Training room
89 Impala Road, Kelvin View, Sandton
Or we come to your premises.
Anywhere in South Africa, at the client's own premises or in our training room. On-site works best, because the scenarios can be set in the places the incidents actually happen.
See all our accredited medical training, or pair this with risk assessment training.
Questions
A practical course teaching workplace staff to investigate an incident properly: securing and recording the scene, interviewing those involved, gathering evidence, working from the immediate cause to the root cause, and writing a report with corrective actions that prevent a recurrence.
Working past the obvious answer to the condition that allowed it. The immediate cause might be that someone reached into a machine; the root cause might be a missing guard, a production target, or a procedure nobody had been trained on.
The Occupational Health and Safety Act requires certain incidents to be reported to the Department of Employment and Labour, including those causing death, serious injury or unconsciousness. Injuries on duty also go to the Compensation Fund under COIDA. We cover both duties on the course.
Yes, and they are the cheapest lesson available. A near miss has the same causes as the injury that follows it, without the injury. Sites that investigate near misses properly have fewer serious incidents.
Someone trained, and ideally not the person directly responsible for the area. Independence matters: an investigator examining their own decisions rarely reaches an uncomfortable conclusion.
Immediately. Scenes get cleaned, equipment gets repaired and accounts get rehearsed. The first hour is worth more than the following week.
Yes. On-site training lets us set the scenarios in the areas your incidents actually occur, which makes the exercise far more realistic.
It covers how the investigation and the injury on duty claim connect, and why the two must tell the same story. Ralmed treats injuries on duty and submits COIDA claims, so this is territory we work in daily.
Yes. Delegates who meet the standard receive a certificate for their training file and the site's health and safety records.
Yes, and it is a natural pairing. Risk assessment is the work done before something happens; investigation is the work done after. The same people usually carry both duties.
Related training
Investigation sits alongside risk assessment training and our occupational health and safety course. If you are handling injuries on duty, see how our on-site clinics manage them.
Tell us how many people need the course, the kind of site and where you are, and we will send a date and a written quote.
