Open 24 hours, every day of the year
Ralmed's ambulance services run 24 hours a day, with crews from basic life support to a doctor on board, dispatched from our own control room.
At a glance
Our ambulance services
Every one of our ambulance services below runs through the same control room on 086 1725 633. If you are not sure which one fits, call and we will match the crew to the job.
Our 24-hour emergency line for all our ambulance services, alongside the public numbers, with when to use each one.
See the ambulance number →Medical flights within South Africa and across its borders, most bringing patients in from elsewhere in Africa.
See air ambulance →A paramedic crew and an ambulance based at your mine, plant or project site.
See remote stations →Medical teams and standby ambulances planned from a risk assessment done to South African law.
See event cover →Our own control room and crews, from basic life support to a doctor on board.
See private ambulance →Moves between hospitals, care facilities and home, booked ahead or arranged on the day.
See patient transfers →Emergency and planned
Our ambulance services handle emergencies and planned moves alike. The table shows the main types of work our road crews do.
| Type of transport | What it involves |
|---|---|
| Emergency response | A crew sent from the control room to an injured or ill person at home, at work or on the road. |
| Planned transfers | Non-emergency moves booked in advance, such as a patient going home from hospital. |
| Transfers between hospitals | Moving a patient to another hospital for specialist care, with the crew level matched to the patient. |
| Long distances | Longer road journeys, and air ambulance flights where the distance or the patient's needs call for one. |
| Medical repatriation | Bringing patients home to South Africa, or home to another country after treatment here. |
How it works
01
Call 086 1725 633 at any hour. A person answers and asks where the patient is and what has happened.
02
Basic, intermediate or advanced paramedics, with a doctor on board where the case calls for it.
03
The crew treats the patient, takes them to the hospital they need and hands over to the team there.
Need one of our ambulance services? Call 086 1725 633.
Where we cover
Our crews work from our base at 89 Impala Road, Kelvin View, Sandton, and cover the whole province. Ambulance services reach every metro and district from there. Our air ambulance flies further afield.
Area pages for our ambulance services, with local routes, hospitals and landmarks, plus the full list on Areas We Cover:
Questions
Call 086 1725 633 from any phone, at any hour. A person answers in our control room, asks where the patient is and what has happened, and sends the crew the call needs.
Call 086 1725 633 and tell our control room where the patient is. We will confirm what we can send and how long it is likely to take, and where a case is beyond what we can reach in time we will say so and point you to the public ambulance service on 10177, or 112 from a mobile.
Yes. We book planned transfers in advance, such as a patient going home from hospital or moving to a care facility. Call or send a WhatsApp with the date, the pick-up and the destination, and we will arrange the crew level the patient needs.
Yes. We transfer patients between hospitals for specialist care, with a crew matched to the patient, up to a doctor on board. We speak to both hospitals before the move so the receiving team is ready when the patient arrives, and the crew hands over the clinical information in person.
Yes. Ralmed is a private emergency medical service licensed by the Department of Health, operating since 2013. Our crews work at basic, intermediate and advanced life support levels, and a doctor can join a call where needed. Company and licence documents are available on request for clients who need them.
Most medical aid schemes cover emergency ambulance transport, and some cover planned transfers when they are authorised first. The rules depend on your scheme and plan, so check with the scheme before a planned move. We give you the invoice and clinical documents your scheme needs to process the claim.
Yes. Before any event, Ralmed carries out a risk assessment in line with South African law, then supplies the mix of doctors, paramedics, first aiders and ambulances the event needs. Tell us the date, venue and expected crowd size through the questionnaire on the event medical cover page, or call 086 1725 633.
Yes. Ralmed flies patients into and out of South Africa by air ambulance, for people travelling here from elsewhere in Africa and for South Africans who need a transfer abroad. A road crew meets the flight and takes the patient on to hospital. Call 086 1725 633 to plan a flight.
Yes. For mines, plants and other remote sites, Ralmed can station a paramedic team and an ambulance on your premises, with a doctor on call if the operation warrants one. The staffing is planned around the site, its shifts and its risks. See the remote ambulance station page or call 086 1725 633.
One number reaches every Ralmed crew, day and night, from basic life support to a doctor on board. A person answers, not a menu, and the control room sends the crew the patient needs. Call 086 1725 633 or send a WhatsApp, and save the number now.
