Open 24 hours, every day of the year
If something went wrong with a Ralmed ambulance, course or clinical visit, tell us what happened and how to reach you, and we will look into it.
Ways to reach us
Your complaint
Include the date, the service, where it happened and the names of anyone involved if you know them. The more detail you give us, the easier it is to look into.
Fields marked with an asterisk are required. This form is not an emergency line: in an emergency, call 0861 725 633.
What happens next
01
Your complaint is logged with the date it reached us, whether it came through the form, by phone, by email or by post.
02
We review the records for the call, course or visit, and speak to the people involved.
03
We explain what we found and what we are doing about it. [INSERT: how soon a complaint is acknowledged, and the target time for a full response]
For invoices and statements, email accounts@www.ralmed.com first. Use this page if you are unhappy with how a billing question was handled.
Call 0861 725 633 and ask for your complaint to be recorded, or send it to us by WhatsApp.
