Open 24 hours, every day of the year
The Ralmed FAQ answers common questions about our healthcare funding, ambulances, doctors, clinics and training.
Key facts
Ambulances
Call 086 1725 633 from any phone, day or night. A person answers in our control room in Kelvin View, asks where the patient is and what has happened, and sends the crew your call needs. You can also save our contact card so the number is always in your phone.
Call 086 1725 633 and tell our control room where the patient is; they will confirm what we can send and how long it is likely to take. Where a case is beyond what we can reach in time, we will say so and point you to the public service on 10177, or 112 from a mobile. Our air ambulance flies within South Africa and across its borders.
Our control room matches the crew to the call: basic life support, intermediate life support or advanced paramedics. For the most serious transfers and retrievals, a doctor travels in the ambulance too. The questions you answer on the phone help the control room choose.
Yes. We arrange transfers between hospitals, discharges home and moves to care facilities. Call or WhatsApp with the patient's details, the pick-up, the destination and the time, and we will match the crew level to what the patient needs on the way.
Doctors
The practice at 89 Impala Road, Kelvin View, Sandton, is open 24 hours a day, every day of the year, including weekends and public holidays. A GP is on duty at all times. Please call ahead on 086 1725 633 so the team knows you are coming.
For many concerns, yes. A video consultation lets you speak to one of our doctors on your phone or computer. The doctor can give advice, and a sick note or referral where appropriate. If they need to examine you, they will ask you to visit the practice.
No. Ralmed has one practice, at Kelvin View in Sandton. Patients from other areas visit us there or see our doctors by video. We will always be clear about where we are, so you can decide what suits you before you travel.
Yes. A laboratory shares the building with the consulting rooms, so the doctor can take a sample during your visit and review the result with you. It saves a second appointment at a separate laboratory elsewhere. Any treatment the result calls for can be started at the same practice.
Clinics and training
Yes, including mines and industrial plants. Our on-site clinics are staffed by doctors, nurses and paramedics in the mix your workforce needs, and cover primary care, occupational health assessments, injuries and emergencies. Contact us with your site details for a proposal.
Yes. Ralmed's training is accredited through HWSETA and the QCTO. We run First Aid courses from Level 1 to Level 3, Occupational Health and Safety courses, and training for healthcare providers, and we can deliver them at your workplace anywhere in South Africa, taught by working paramedics.
Yes. We plan event cover from a risk assessment done to South African law, and supply the mix of doctors, paramedics, first aiders and ambulances the event needs. Send the venue, the date and the expected crowd, and we will prepare a proposal.
Payment and contact
Ralmed funds hospital and medical expenses for international clients while overseeing the full course of treatment. Care is typically provided by our network of affiliated specialists with admitting privileges at leading private hospitals. We handle continuous clinical monitoring, documentation and direct payment of accounts from the start of treatment. This shields overseas medical insurers from the burden of advance payments and the challenges of managing cases from a distance. See our healthcare funding page.
It is for international clients: medical insurers, assistance companies, referring doctors and private patients from outside South Africa whose members or patients need treatment here. Call 086 1725 633 with the medical reports, the patient's details and the cover in place, and we will confirm what can be funded.
Yes, Ralmed bills medical aids directly for eligible services at the prescribed medical aid tariffs. Where the case is an injury on duty, we submit claims to COIDA. Planned transfers often need authorisation from the scheme first, so tell us your scheme and plan when you call.
Call 086 1725 633 for emergencies and bookings. For questions and bookings that can wait, WhatsApp +27 10 226 9725 or email info@www.ralmed.com. Our address is 89 Impala Road, Kelvin View, Sandton, 2090, and our contact page has a form for general enquiries.
Use the complaint form on our website, email info@www.ralmed.com with Complaint in the subject line, or call 086 1725 633 and ask for a manager. Tell us what happened, when, and who was involved. We record every complaint, look into it and come back to you with what we found.
More
See our healthcare funding, ambulance services, doctors, occupational health services and training, or read our OHS and first aid resources. To reach us directly, use the contact page.
Our team answers the phone day and night, and can point you to the right service. If the Ralmed FAQ has not answered your question, call 086 1725 633.
